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3. Connecting Channels

Channels define where an agent can receive and send messages.

Channels Overview

In Texterz, channels are transport layers.
Business logic, knowledge access, and behavior always remain inside the agent.

The same agent can be connected to multiple channels without modification.

How Channels Work​

  • Channels handle message delivery and formatting
  • Agents handle logic and decision-making
  • Knowledge and tools are shared across channels

Connecting a channel does not change how the agent behaves.

1. Web Widget​

The Web Widget is the fastest way to test and deploy an agent.

Web Widget Configuration

  • Customization
    Configure colors, icon, and the initial welcome message.

  • Deployment
    Copy the JavaScript snippet and embed it on your website. → View Web Widget Guide

  • White-labeling
    Higher plans can remove Texterz branding.

The Web Widget supports inbound conversations only.

2. WhatsApp​

WhatsApp is supported through the official Meta Business API for maximum stability and compliance.

WhatsApp Official API (Meta)​

Connect your WhatsApp Business account to send templates and handle customer inquiries.

WhatsApp Setup

  • Designed for production usage and high message volumes.
  • Requires a Meta Business account.
  • Supports approved message templates for outbound messaging.

→ View WhatsApp API Guide

Outbound messages must use Meta-approved templates.
Once a user replies, the agent can respond freely within Meta’s 24-hour session window.

3. Email & SMS​

Email and SMS allow agents to handle asynchronous communication.

  • Email
    Incoming emails are processed by the agent and answered using assigned knowledge. → View Email Guide

  • SMS
    Used primarily for outbound messaging and follow-ups. → View SMS Guide

These channels share the same agent logic as chat-based channels.

4. Social Channels​

Instagram​

  • Handles inbound Direct Messages
  • Designed for customer inquiries and replies
  • Requires a connected business account → View Instagram Guide

Telegram​

  • Deploy agents to private chats or groups
  • Supports inbound and outbound messages
  • Useful for community or support use cases → View Telegram Guide

Before Moving On​

Verify that:

  • The correct agent is assigned to each channel
  • The channel matches the intended use case (inbound vs outbound)
  • WhatsApp usage follows Meta policy requirements

Next Step​

Once channels are connected, agents can trigger tools:

4. Tools